Policies & Procedures 🌙

Thank you for supporting Moonchild Luxe.

The following policies help ensure a smooth shopping experience for all customers.

Business Hours

Moonchild Luxe operates primarily online and may occasionally participate i local events, pop-up markets, and in-person sales.

Customer inquiries are typically answered within 1–3 business days.

Response times may be longer during product launches, holidays, or high-volume periods.

Product Availability

All products are subject to availability.

Due to the handmade nature of many products, inventory may be limited.

Moonchild Luxe reserves the right to discontinue, modify, or restock products at any time without notice.

Handmade Products

Many Moonchild Luxe products are handcrafted in small batches.

Slight variations in color, texture, scent, and appearance may occur between batches.

These variations do not affect product quality.

Sample Policy

Samples and trial sizes are offered to help customers explore products before purchasing full-size items.

Due to hygiene and safety reasons, samples are non-refundable and non-returnable.

Promotions & Discounts

Promotional offers, discount codes, and special sales cannot be applied to previous purchases.

Only one discount code may be used per order unless otherwise stated.

Moonchild Luxe reserves the right to modify or end promotions at any time.

Product Care

Customers are responsible for storing products according to provided instructions.

Products should be kept away from excessive heat, direct sunlight, and moisture when applicable.

Moonchild Luxe is not responsible for product damage resulting from improper storage.

Warm Weather Policy

Certain products may be sensitive to high temperatures during transit.

Moonchild Luxe may temporarily restrict shipping of heat-sensitive products during extreme weather conditions.

Customer Conduct

Moonchild Luxe reserves the right to refuse service, cancel orders, or discontinue communication in cases of abusive, threatening, fraudulent, or inappropriate behavior.

Contact

If you have questions regarding these Policies & Procedures, please contact us through our Contact Us page.

Last Updated: June 2026