FAQ

Frequently Asked Questions 🌙

How Long does shipping take?

Orders are typically processed within 1-3 business days. Shipping times vary based on your location and carrier.

Do you offer returns?

Please review our Return Policy for complete details.

Are your products handcrafted?

Yes. Moonchild Luxe products are handcrafted in small batches.

Will body butters melt during shipping?

To help ensure product quality, Moonchild Luxe does not offer whipped body butters during the hottest summer months, July through September. Body butters may soften or melt when exposed to high temperatures during shipping.

If a body butter arrives softened or melted, simply allow it to return to room temperature. Product performance and quality are not affected.

Please note that melted or softened body butters are non-refundable.

When will the healing collection launch?

Join the Moon Babe club to be the first to hear about upcoming launches and restocks.

How can I contact Moonchild Luxe?

Use the Contact Us page and we'll respond as soon as possible.